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Strongline –  Deployment Specialist

Job Description:

The Strongline Deployment Specialist is responsible for performing all aspects of equipment deployment, including configuration, mapping, and quality assurance related to our clients' specific needs and infrastructure.

Key areas of responsibility include assigning and maintaining Strongline equipment, performing battery monitoring tasks, meeting deployment timelines, troubleshooting problems, tracking and accounting for all assets, maintaining up to date documentation on deployment processes, and making process/product improvement suggestions.

Key Job Responsibilities:
  • Delivers excellent customer service while being courteous and knowledgeable of all Strongline functionality
  • Installs equipment within all areas of healthcare facilities including patient rooms
  • Configures, modifies, replaces, tests, and services Strongline equipment
  • Performs quality assurance checks on all Strongline equipment prior to deployment
  • Identifies and troubleshoots hardware issues
  • Deploys Strongline equipment based on project scope
  • Always maintains and accounts for Strongline equipment
  • Creates and maintains up to date deployment guide and equipment location documents for all clients
  • Demonstrates consistent deployment quality, following company guides and updating project documentation appropriately
  • Displays deep understanding of deployment process, continually improving efficiency and reducing deployment times
  • Demonstrates Strongline product knowledge/expertise with client environments
  • Displays excellent project and time management skills, efficiently managing task queue
  • Tracks expenses properly for travel and necessary equipment purchasing
  • Completes and updates required documentation and adopts new Strongline processes as needed
  • Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines
  • Sets a good example by maintaining composure even in stressful situations
  • Shows initiative in broadening skill set within technologies supported, including working with home testing environments, etc.
  • Maintains a positive and friendly attitude toward all team members
  • Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety
  • Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues
  • Embraces improvements and advocates change, going beyond status quo
Required Experience:
  • Be at least 18 years old
  • Excellent prioritization skills and an ability to make decisions quickly
  • Excellent verbal and written communications skills.
  • An aptitude for acquiring technical skills with cutting edge technology
  • Ability to enter data into online software applications
  • Well-developed planning, analytical and problem-solving skills
  • Ability to travel with short notice
  • Ability to work in a fast-paced environment
  • Ability to use tools such as ladders, screwdrivers, drills, push carts
  • Ability to work independently with little supervision
  • Ability to focus on quality and client satisfaction
  • Ability to work using PPE for extended periods of time
  • Ability to squat, kneel, and stretch overhead for extended periods of time
  • Ability to perform physical tasks in business attire
  • Ability to work standing up for extended periods of time
  • Ability to arrange and travel independently
  • Ability to carry/lift/push/pull weight up to 75 lbs. with or without reasonable accommodation
  • Ability to pass criminal background check
Starting Salary Range:
$50,000.00 - $65,000.00 per year
Job Type:
Paid time off
Varied schedules, which extend through nights, weekends, and holiday seasons
Company Website: